Refund policy
You have the right to return any item within 14 calendar days of receiving your order, in accordance with Latvian and EU consumer rights laws.
To qualify for a return
Items must be:
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unused
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unwashed
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unaltered
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in their original condition
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with all original tags and accessories attached
Items must also be returned in their original packaging, including protective elements (boxes, tissue, etc.), which are considered part of the product.
Gift cards cannot be returned.
How to request a return
To proceed with a return, please complete the return form using the following link:
After submitting the form, your request will be reviewed within 2 business days.
If your return request is approved, we will send you return instructions and the return address.
Please do not send items back without prior approval, as they will not be accepted.
Returned items will be inspected within 5 business days after we receive them.
Return address
Once your return request has been approved, please send the item to the following parcel locker:
Maxima XXX Parcel Locker (Grostonas Street)
Grostonas iela 1
Riga, Latvia
When sending the return, please use the following phone number for the shipment: +371 25 413 668
When sending the item back, please include or clearly write your order number with the shipment so we can identify who the return is from.
This location supports DPD, Omniva, and Venipak parcel services.
Refunds
Once we receive and inspect your return, we will notify you by email whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that some banks may require additional processing time.
During sales periods or times of increased demand, refunds may take up to 18 business days to process.
If you have not received your refund within 15 business days after our confirmation, please contact us at:
Return shipping costs
Unless the item is faulty or incorrect, the customer is responsible for the cost of return shipping.
We recommend using a tracked shipping method, as we cannot be responsible for items lost during return transit.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue as quickly as possible.
EU 14-Day Cooling-Off Period
For orders delivered within the European Union, you have the legal right to cancel or return your order within 14 calendar days from the day of delivery, without giving any reason.
Returned items must be unused, with tags attached, and in their original packaging.
Custom Length & Made-to-Order Pieces
We are happy to offer custom length adjustments and other personalized modifications upon request.
Please note that items that have been specially adjusted or made according to your individual request are considered personalized pieces.
Because they are created especially for you, they cannot be returned or refunded unless the item is faulty.
We kindly ask you to confirm all measurements and details before placing a custom order.
If you have any doubts, we are always happy to help you choose the right fit.
Thank you for your trust and for choosing to create your BeaA piece especially for yourself.